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London Overground wins Rail Technology Magazine Award with Lorolpedia website application and Orinoco
Posted by James O'Connell on
We are very pleased to announce that our Lorolpedia custom website application was submitted alongside of Orinoco as part of London Overground’s award winning portfolio for Rail Technology Magazine’s Passenger Experience Award 2016.
The Lorolpedia is a digital knowledge-base system for LOROL (London Overground) frontline staff. Lorolpedia was created as a custom-built mobile website application for LOROL frontline staff to help them improve customer service by providing instant access to important service information to their iPhones and iPads.
As the name suggests, Lorolpedia is London Overground’s very own Wikipedia-type service encyclopedia that frontline staff can access on their mobile devices. The app includes a reference library which gives staff access to information on processes, manuals, procedures, internal communications and best practice for customer service.
Lorolpedia was submitted alongside Orinoco as part of LOROL’s portfolio for Rail Technology Magazine’s 2016 Railway Industry Innovation Awards, for which LOROL were awarded the Passenger Experience Award.
London Overground’s (LOROL’s) ‘Orinoco’ app was developed to provide comprehensive real-time information to staff, from journey planning to updates from the operator’s control room. The launch of the app was combined with the provision of smartwatches to staff and the development of an online knowledge base named ‘Lorolpedia’.
Highly commended: London Underground – Victoria Line crowding indicators; Govia Thameslink Railway – information super railway.